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APS Healthcare Counseling Services

Need to talk it out? Let experienced counselors help solve personal problems 24/7. Discuss everything from depression, anxiety and stress, to struggles with family, work and substance abuse.

  • Help with loss, grief, change, transition or abuse
  • Access to free, confidential counseling by phone
  • Counselors have a master’s degree and at least five years experience
  • Counselors follow up and monitor progress until you are satisfied
  • When appropriate, you can be referred to local licensed counselors

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APS Healthcare Counseling Services FAQ

Q. How much are members charged when using the Counseling Services?

A. Members are not charged to talk to a counselor, and they may use the benefit as often as they like. The fee for this service is included in the retail price of the membership card.

Q. What is a 24 hr/day Counseling Service?

A. The telephone counseling service is a program which offers help to members and their immediate family members.  Members are eligible to receive assessment, short-term problem resolution or referrals to address personal problems.  All services are performed over the phone. 

Q. Are counseling services just for people in crisis?

A. No. While counseling can certainly help people who are in crisis, the goal is to help members to address personal problems early in an effort to prevent crisis. The counseling service provides assistance for a wide range of personal matters, such as self-improvement, parenting/family, marital/relationship, workplace issues, depression, anxiety, alcohol/drug abuse, gambling, etc.

Q. What if I need help beyond the scope of the Counseling Service?

A. Our counselors can help align the right resources for your problem. The costs of these services are not covered in the program. We can help the member choose which services would be of most help based on the information they provide.

Q. Is this service confidential?

A. The Counseling Service is a confidential program that provides telephone access to experienced master-level EAP professionals 24 hours a day, 7 days a week. These professionals help assess problems and conduct short-term problem resolution for issues impacting work and/or personal life. As required by law, we cannot release information without the member’s signed consent with the exception of emergency situations and to report child abuse.

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Statistics

"In 2012, 34.1 million persons aged 18 or older (14.5% of the population aged 18 or older) received mental health treatment or counseling during the past 12 months." The Substance Abuse and Mental Health Services Administration, 2012

"45.7% of adults aged 18 or older with an unmet need for mental health care did not receive mental health services in the past year due to the inability afford the cost." The Substance Abuse and Mental Health Services Administration, 2012

"In 2008, 13.4% of adults in the United States received treatment for a mental health problem." The Substance Abuse and Mental Health Services Administration, 2008

"In 2012, an estimated 43.7 million adults aged 18 or older in the United States had any mental illness in the past year. This represents 18.6% of all adults in this country." The Substance Abuse and Mental Health Services Administration, 2012

"In 2012, there were 11.5 million adults aged 18 or older (4.9% of all adults) who reported an unmet need for mental health care in the past year. These included 5.4 million adults who did not receive any mental health services in the past year. Among adults who did receive some type of mental health service in the past year, 17.8% (6.1 million) reported an unmet need for mental health care." The Substance Abuse and Mental Health Services Administration, 2012

"Fifty-one percent of employees say they are less productive at work as a result of stress." American Psychological Association, 2009

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